Experience
1 - 4 yrs
Job Location
India
Vacancy
1
Designation
Telephone Operator
Job Type
Not specified
Job Description
We are looking for a skilled Telephone Operator to join our team at Radisson Hotel Group. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.
Roles and Responsibility
- Handle incoming and outgoing calls professionally and courteously.
- Provide information about hotel services and amenities to guests.
- Resolve guest complaints and issues in a timely and efficient manner.
- Coordinate with other departments to ensure seamless operations.
- Maintain accurate records of calls and interactions.
- Ensure all phone systems are properly maintained and updated.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Familiarity with hotel industry software and technology.
- Ability to maintain confidentiality and handle sensitive information.
- Team player with a positive attitude and willingness to learn.