Telephone Operator

Key Responsibilities:

• Answer and direct incoming calls promptly and professionally

• Assist guests with inquiries, requests, and reservations

• Transfer calls to the appropriate hotel departments or personnel

• Record and relay messages accurately

• Maintain a polite, welcoming, and professional tone in all communications

• Support front office and administrative tasks as needed

• Follow hotel standards and protocols for guest communication

Required Skills & Soft Skills:

• Excellent English communication (verbal and written) and professional, hospitable demeanor

• Proficient in Microsoft Office, especially Excel, with strong organizational and multitasking abilities

• Ability to handle multiple calls efficiently while staying calm and patient under pressure

• Quick learner, proactive, and adaptable to changing tasks and shift schedules, including weekends and holidays

• Strong interpersonal skills and teamwork orientation, ensuring a seamless guest experience.

Qualifications and Eligiblity:

• Graduate (any discipline)

• Mumbai-based

• Feamale Candidates

• Below 25 years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.