Experience
2 - 7 yrs
Job Location
Guwahati, India
Vacancy
1
Designation
Guest Relation Manager
Job Type
Not specified
Job Description
- Supports the smooth running of the guest relations department, ensuring all aspects of the guest journey and experience are delivered to the highest level.
- Proactively improves guest satisfaction and comfort by responding promptly to inquiries and resolving issues efficiently.
- Achieves plans and objectives for guest relations initiatives and hotel targets.
- Manages the guest relations team, fostering a culture of growth, development, and performance.
- Controls costs and inventory, and ensures productivity and performance levels within the department.
- Builds and maintains effective relationships with key stakeholders.
Job Requirements
- Proven experience in guest relations with excellent problem-solving skills.
- Excellent managerial skills with a hands-on approach and lead-by-example work style.
- Commitment to exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions and offer advice and recommendations.
- Personal integrity and ability to work in an environment that demands excellence.
- Experienced in using IT systems on various platforms.
- Strong communication skills, flexibility, professional appearance and demeanor, staff training and coaching, exceptional verbal and written communication, calm under pressure, cultural awareness, and multilingual skills.