Team Lead || Ghansoli (Navi Mumbai)

Job Title: Team Leader (Customer Service)

Department: Customer Service Operations

Location: Ghansoli (Navi Mumbai)

We are looking for candidates who are on paper Team Leader.

Key Responsibilities

Team Leadership & People Management-

• Supervise and manage a team of inbound and outbound healthcare customer service agents.
• Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
• Conduct regular coaching sessions, performance reviews, and training.
• Motivate team members to meet productivity, quality, and attendance targets.

Inbound & Outbound Call Operations

• Oversee inbound calls related to:
• Patient inquiries
• Benefits, eligibility, claims, and billing questions
• Manage outbound calls to:
• Patients for follow-ups, reminders, and resolutions
• Insurance companies or healthcare stakeholders as required
• Handle escalated calls professionally and ensure first-call resolution where possible.
• Ensure accurate documentation of all interactions in CRM systems.

Interested candidates can connect with-

Simran Rana - 9137514621

or can share resume on simran.rana1@teleperformancedibs.com