Operations Manager || Thane & Ghansoli

Were actively hiring || Operations Manager

• Shifts: Rotational
• Working Days: 5 days a week, 2 rotational week offs
• Location - Thane & Ghansoli

Immediate Joiners preferred

Key Responsibilities:

Responsibilities:

• Manage and oversee the daily operations of a Domestic (Voice) / International Premium segment Voice/Chat Program, ensuring adherence to established processes and procedures.
• Develop and implement strategies to enhance customer centricity and deliver exceptional customer service.
• Lead, motivate, and mentor a diverse team of professionals, fostering a collaborative and inclusive work environment.
• Exhibit excellent problem-solving, critical thinking, and communication skills to address operational challenges and make informed decisions.
• Collaborate with cross-functional teams and stakeholders to ensure seamless operations and align with organizational goals.
• Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with relevant regulations, policies, and industry best practices.
• Responsible for complying with all QMS and ISMS Policies and procedures.
• Continuously explore and implement process improvements to enhance operational efficiency and productivity.
• Contribute to the development and implementation of training programs to enhance team skills and knowledge.
  

Interested candidates can connect with-

Simran Rana (HR) - 9137514621
Or can share resume on simran.rana1@teleperformancedibs.com