Experience
1 - 4 yrs
Salary (CTC)
₹5.5L - ₹6.5L
Job Location
Thane, India
Vacancy
5
Designation
Customer Success Team Lead
Job Type
ONSITE
Job Description
We're Hiring | Team Lead - International
Location: Ghansoli
Shifts: Rotational Shifts
Working Days: 5 days working | 2 rotational week-offs
CTC: Up to 6.50 LPA
Immediate Joiners preferred!
Roles and Responsibilities:
- Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
- Knowledge and understanding of NPS & BQM
- Oversee shrinkage management to minimize losses and optimize productivity.
- Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
- Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
- Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards
Requirements:
- At least 1 year experience as a Team Lead on paper
- Excellent communication skills
- Comfortable working rotational shifts
Interested candidates may contact directly or share their resumes:
HR Riya
Contact: +91 9082081025
Email: riya.reji1@teleperformancedibs.com