Manager - Account Management

Skills:

Mandatory Skills:

• English Communication skills written, spoken & presentation skills have to be excellent.
• Should also have good listening, think and respond on the toes.
• Comprehensive skill has to be excellent.
• Should have the ability to grasp and comprehend clients requirements and internal queries/requirements extremely well.
• Should be able to connect the dots quickly.
• Should have managed multiple client relationship at different levels of engagement.
• Should love / be very comfortable in managing a team of Business Analyst/ Account Managers and ensure the follow the set process while servicing the client.
• Should have a world view.
• Should have high IQ and should be high on energy.
• Strong Customer Service and Project Management skills.
• Self-Starter and able to work efficiently manage and work under pressure.
• Should be able to understand the clients business requirement and suggest an optimal approach for addressing their need.
• The solution will come from design, UI Engg, Technology, Analytic and processes.
• Level headed in terms of attitude and when answering questions raised to them.
• Courteous (as this is a client facing as well as internally facing role).
• Should preferably have agile methodology understanding.

Desired Skills:

• Good communication skills with hands on experience in digital marketing background.

What you ll be responsible for:

• Developing and Implementing strategic Plans to manage and grow accounts.
• Retaining Clients and building strong trusting relationships.
• Understanding Client needs and Identifying new business opportunities within your Portfolio.
• Providing Superior customer service and ensuring client satisfaction.
• Communicating and coordinating with internal teams to provide solutions.
• Supporting Sales team to improve their performance and reach targets.
• Developing and maintaining excellent knowledge and understanding of the Business offerings, competitors and industry.
• Doing appropriate research on the subject matter/domain, as per need.

Challenges (also responsible) you ll be facing in the role:

• To start the requirements gathering exercise basis a very high level brief from Sales team/Account Management team.
• Gathering requirements on a project which is in a completely unfamiliar domain as far as your current experience.
• Client/s not being very clear about the requirements themselves/not very articulate in explaining their requirements but you having to gather the same through a process of intelligent and logical questioning.
• Gathering requirements by navigating through the various channels, hierarchies, constraints etc. in the client environment.
• Balancing between client s requirements and internal teams expectations arriving at a mid path to satisfy both (as far as is possible), even as you do justice to the requirements being gathered.
• Adhering to very tight timelines to gather requirements, doing the related documentation and to get the required sign off from the client.