Content Writing Expert (TL)

Designation: Content Writing Expert (TL)

Business Vertical: IOA

Typical Background: 5 10 years in HR domain, leading QA/content teams with strong governance and stakeholder alignment.

Role Purpose:
Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.

Core Responsibilities:

• Set and monitor quality goals; lead calibration and sampling.
• Approve sensitive content and resolve escalations.
• Publish WBR dashboards and lead RCAs with clear CAPA.
• Govern rubrics, templates, risk logs, and client dependencies.

Must-Have Experience:

• Proven leadership in HR service ops with measurable quality impact.
• Strong policy interpretation, content governance, and risk control.
• Executive-ready communication and stakeholder alignment

MINIMUM QUALIFICATIONS:

• Bachelor s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
• 5 8 years in HR domain with experience reviewing HR content.
• Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
• Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
• Strong focus on quality of work and attention to detail.
• Excellent written, verbal and presentation communication skills.
• Exposure to core HR processes , Working knowledge of HR and CMS systems
• Familiarity with HR systems, case tools, and content platforms.
• Open to work in 24 7 shifts & on call rotation
• Strong fluency in English and analytical review skills.

PREFERRED QUALIFICATIONS:

• Certification in HR, Policy Governance, or Quality Management (e.g., SHRM-SCP, Six Sigma).
• Proven experience in leading content governance and calibration initiatives for global HR processes.
• Expertise in risk management and compliance for sensitive HR content across regions.