Business Analyst

Role Overview

• We are looking for a results-driven and versatile professional with strong experience across product management, business analysis, and customer engagement. The ideal candidate will play an end-to-end role in owning digital products, acting as a bridge between business stakeholders, technical teams, and end-users to deliver user-centric and scalable solutions.
• This role involves defining product vision and roadmaps, gathering and analyzing business requirements, leading agile development initiatives, and supporting live products post-deployment. The candidate should be adept at translating customer feedback and product usage data into actionable insights that drive continuous improvement, customer satisfaction, and business growth.
• The role demands a unique combination of strategic thinking, analytical ability, technical understanding, and customer empathy to build products that not only meet business needs but also deliver exceptional user experiences.

Core Competencies:

• Product Strategy & Roadmap Ownership
• Business Requirements Gathering & Analysis
• Agile / Scrum Product Development
• User Stories & Use Case Documentation
• Cross-Functional Team Collaboration
• Stakeholder & Client Communication
• Product Support & Issue Resolution
• Customer Feedback Analysis & Integration
• UAT, QA Collaboration & Product Enablement
• Tools: JIRA, Confluence, and similar tools

Key Responsibilities:

• Define and manage product roadmaps aligned with customer insights, market trends, and business goals.
• Collaborate with stakeholders and engineering teams to translate business requirements into detailed user stories and technical specifications.
• Act as a primary point of contact for customer-facing product queries, performing root cause analysis and coordinating timely resolutions.
• Conduct GAP analysis and process mapping to identify inefficiencies and propose scalable solutions.
• Work closely with development and QA teams to ensure high-quality and on-time product delivery.
• Support end-users through documentation, training, and issue troubleshooting, while capturing feedback for continuous product enhancement.
• Leverage support cases and customer feedback to inform product improvements and future releases.

Education:

BTech / BE in Computer Science

MSc / MS or equivalent qualification

Experience:

5 to 12 years of experience working on Core Product or SaaS-based products

Required Qualification

BTech / BE in Computer Science

MSc / MS or equivalent qualification