Job Description
At Shaadi.com, our Sales and Customer Success teams are the frontline heroes who make "Togetherness" happen . As the Associate Manager - HRBP, you will be the strategic partner for our large-scale internal processes. Your mission is to drive productivity, manage high-volume talent, and ensure our BPO and Sales divisions are the most engaged and high-performing teams in the industry!
What Youll Do: (The Operational Engine)
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High-Volume Partnering: Act as the dedicated HR partner for our Sales, Customer Service, and Retention teams . You ll navigate the unique challenges of a fast-paced, target-driven environment .
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Attrition & Retention Command: We "Go Deep" into the data . You will analyze attrition trends and implement "Laser-focused" retention strategies to keep our top performers motivated .
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Performance & Incentives: Work closely with HODs to manage KPIs, CSAT scores, and sales targets . Youll ensure our performance-linked incentives are driving the right behaviors .
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Employee Relations & Grievances: Manage large-scale employee relations with empathy and fairness . You are the go-to person for maintaining a healthy, "Abuse-free," and professional work culture .
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Culture on the Floor: Drive engagement activities that resonate with a large frontline workforce . From "Traditional Shaadi Welcomes" to floor-wide celebrations, you make work fun!
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Roster & Compliance: Support leaders in managing shift rotations and ensuring all operational HR compliance standards are met .
What You Will Bring: (The Operations Expert)
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Experience: 4-9 years of HRBP experience, specifically within a BPO, KPO, or high-volume Sales environment .
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Domain Knowledge: You understand the "vibe" of a calling center-you know how to handle volume, shifts, and the high-energy demands of sales teams .
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Education: MBA in HR from a reputed institute .
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Mindset: A "Bias for Action." You dont wait for things to happen; you "Make it Happen" by being present on the floor and accessible to the team .
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Problem Solving: Ability to identify the "Root Cause" of morale or productivity issues and solve them without needing constant handholding .
Why Join the Shaadi Family
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Scale & Impact: Manage the people who drive the revenue and customer experience for one of Indias most iconic tech brands
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Ownership Culture: We value "Candour" and "Ownership." Youll have the autonomy to run your processes and make a real difference in the lives of hundreds of employees .
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Stability: Join a legacy brand that combines the agility of a startup with the stability of a market leader .