Experience
10 - 20 yrs
Job Location
Noida, India
Vacancy
1
Designation
Zonal Service Manager
Job Type
Not specified
Job Description
Role & responsibilities :
- Responsible for TAT, Customer Satisfaction & Dealer Satisfaction, Service Network, Manpower appointment within North & East state.
- This role will include the accountability & ownership of overall After sale service performance of North & East regions
- This position will reports to HOD Service
Roles and Responsibilities:
JOB DESCRIPTION
As Zonal Service Head, he would be responsible for the following activities:
- Call resolution with in SLA
- Monitoring of State service Heads & ASMs
- Monitoring of UIL/TL Technicians
- Quality feedback to HO
- Resolution of critical complaints in product
- Interlocak with all dealers & distributors along with sales team at Head office .
DELIVERABLES:
- Response time (TAT)
- Daily Reports
- Consumer cases
- Review & Recovery of OD amount to avoid the NI Case
- Trade Partners & ASCs visit as per schedu