Experience
10 - 14 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Zonal Service Manager
Job Type
Not specified
Job Description
About the Role
- Lead and drive the service team to achieve quarterly and yearly service business targets.
- Ensure effective installation, breakdown resolution, preventive maintenance, and customer support activities.
- Monitor service calls in real time to ensure quick response and minimum downtime for customers.
- Build strong relationships with key customers while ensuring high service quality and customer satisfaction.
- Guide and support service engineers through technical training, on-field assistance, and performance monitoring.
- Manage AMC, spare sales, consumables business, and customer retention initiatives.
- Optimize travel planning, spare inventory management, and overall service operations efficiency.
- Ensure adherence to safety standards, company guidelines, and timely reporting processes.
- Stay updated on technical, commercial, and market developments while leading the team effectively.
About You
Skills & Experience Required:
- B.E. in Electrical, Electronics, or Instrumentation Engineering.
- 10 14 years of experience in Printing, Industrial Products, or Office Automation industries.
- Minimum 3 years of managerial experience in handling service teams.
- Strong leadership, customer management, and service operations skills.
- Good understanding of capital equipment service and technical troubleshooting.
- Strong communication, analytical, decision-making, and people management abilities.
- Knowledge of computers, data analysis, and service reporting systems.
- Target-oriented mindset with strong customer retention and service-selling skills.
Additional Requirement:
- Experience in handling a team of 4 6 members.
- Positive attitude, pleasing personality, and willingness to travel frequently.
- Own vehicle (four-wheeler) is mandatory.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.