Job Description
Key Responsibilities
Operational Excellence & Performance Metrics
Service Level Management:
- Take full end-to-end ownership of key operational SLAs across all hub locations in the South Zone.
- Ensure strict target compliance for On-Time Delivery (OTD), On-Time Arrival(OTA), and Turnaround Time (TAT).
- Drive rapid bag backlog clearance to maintain smooth transit flows.
Network Infrastructure & Congestion:
• Collaborate on network redesign initiatives to tackle city no-entry regulations and route congestion.
• Optimize facility space constraints across South Zone hubs.
Leadership, Team Management & Onboarding
Leadership & Coaching:
- Direct, mentor, and evaluate Regional Hub Managers and Hub In-Charges across the region.
Induction & Training:
- Facilitate hands-on process training and buddy/mentor pairings for incoming regional leaders to build operational capability.
Process Discipline:
- Enforce Standard Operating Procedures (SOPs) across all operational shifts.
- Ensure strict safety, security, and stock accountability across all regional hubs.
Cost Efficiency:
• Drive cost per kg/unit optimization across hubs without compromising transit time or handling quality.
Cross-Functional Collaboration:
• Work closely with Zonal Transport, Admin, IT, and Commercial teams to drive automation and process improvements.
• Ensure swift escalation handling and cross-departmental alignment.
Failure Analysis & Process Analytics:
• Conduct daily root-cause analysis (RCA) on SLA breaches, delayed dispatches, and misroutes using Pareto and trend analysis to eliminate systemic operational failures.
• Implement feedback loops between hub analytics and floor execution teams to ensure permanent corrective and preventive actions (CAPA).
Predictive Risk & Disruption Preemption:
• Leverage historical volume trends and lane-level telemetry data to preempt network disruptions, severe weather delays, or seasonal volume spikes.
• Dynamically re-route linehauls, adjust shift labor models, and reallocate dock capacity prior to bottleneck formation.