About SPRINKLR
AI isn't Taking Jobs - It's Unlocking Human Potential | CX-WISE Ep. 29
Sprinklr was founded in 2009 with a mission to address enterprise-level complexity that creates barriers between brands and their customers. Originally focused on social platforms, Sprinklr evolved into a unified AI-driven Customer Experience Management (Unified-CXM) platform that empowers brands to reach, engage, and listen to consumers across more than 30 digital channels. The platform is built around four AI-powered suites—Service, Social, Marketing, and Insights—all delivered via a single operating system on a unified codebase, enabling seamless collaboration across teams and driving exceptional customer experiences globally.
Headquartered in New York and traded publicly on the NYSE under the ticker symbol "CXM," Sprinklr supports a global workforce operating across 19 countries, 24 time zones, and speaking 27 languages. The company has earned recognition in industry leadership and workplace excellence, being named to rankings such as Inc.'s Best-Led Companies, Forbes Cloud 100, and Computerworld’s Best Places to Work in IT—all pointing to Sprinklr’s innovation, culture, and strong management ethos.
Culture & Life
At Sprinklr Solutions, you'll join a team that's deeply passionate about the future of customer experience, driven by cutting-edge AI and a commitment to understanding human potential. We foster an environment where innovation thrives, particularly in areas like AI engineering and the development of transformative protocols like MCP. Expect to contribute to a mission focused on making customers happier globally, working alongside leaders who emphasize purpose-driven strategies and continuous learning. We value diverse perspectives and a proactive approach to solving complex challenges in the ever-evolving digital landscape.
A little more about SPRINKLR
Innovation & AI Engineering
Leadership & CX Strategy Insights
Customer-Centric Philosophy
Digital & Social Listening Trends
Future of Marketing & Commerce
AI in Customer Experience
SPRINKLR Videos
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Frequently asked questions about SPRINKLR
What is the work culture like at Sprinklr Solutions?
Sprinklr Solutions fosters a dynamic and innovative work culture, deeply rooted in AI and customer experience. We value expert insights, with leaders regularly sharing knowledge on emerging technologies and their impact on customer interactions. Our environment emphasizes understanding customer needs and building trust through a customer-centric philosophy.
What is the hiring process at Sprinklr Solutions?
The hiring process at Sprinklr Solutions typically involves an initial application review, followed by one or more interviews focusing on technical skills, experience, and cultural fit. Candidates may also be asked to complete assessments or case studies relevant to the role. We aim for a thorough and transparent process to find individuals who align with our innovative and customer-centric values.
What career growth opportunities are available at Sprinklr Solutions?
Sprinklr Solutions offers robust career growth opportunities within its dynamic software product environment, particularly in AI and customer experience. Employees are encouraged to develop their expertise through continuous learning, leadership insights, and hands-on experience with cutting-edge technologies. We support professional advancement by fostering a culture where innovation and strategic thinking are highly valued.
What employee benefits does Sprinklr Solutions offer?
While specific benefits vary by region and role, Sprinklr Solutions is committed to providing a comprehensive benefits package that supports employee well-being and growth. This typically includes health and wellness programs, opportunities for professional development, and competitive compensation. We strive to create an environment where our employees can thrive both personally and professionally.
What technologies does Sprinklr Solutions use?
Sprinklr Solutions is at the forefront of AI engineering, utilizing advanced technologies to build its unified customer experience management platform. Our tech stack is designed to support innovation in areas like AI-driven customer service, social listening, and marketing automation. We leverage cutting-edge tools and frameworks to develop scalable and intelligent software solutions.
How is the work-life balance at Sprinklr Solutions?
Sprinklr Solutions strives to promote a healthy work-life balance within its dynamic and innovative environment. We believe that empowering employees with flexibility and supporting their well-being contributes to overall productivity and job satisfaction. While we are a fast-paced software company, we encourage practices that help our team maintain personal and professional harmony.
Where is Sprinklr Solutions headquartered, and does it have other offices?
Sprinklr Solutions is headquartered in New York City, New York. As a global software product company with 1001-5000 employees, we operate with a presence in various locations worldwide to support our diverse client base. Specific office locations beyond New York City can be found on our official careers page.
How does Sprinklr Solutions incorporate AI into its products and strategy?
Sprinklr Solutions deeply integrates AI into its core product offerings and strategic vision, focusing on unlocking human potential in customer experience. We leverage AI for intelligent customer service, advanced social listening, and making sense of vast customer data. Our Multi-Channel Protocol (MCP) is a key innovation, enabling smarter AI agents and enhancing overall customer interactions.
What is Sprinklr Solutions' approach to customer experience (CX) and industry leadership?
Sprinklr Solutions champions a customer-centric philosophy, aiming to transform customer experience through innovation and strategic insights. We believe in building trust by deeply understanding customer needs and providing unified solutions. Our leadership regularly shares expertise on the future of marketing and commerce, positioning us at the forefront of CX strategy.
What is the compensation philosophy at Sprinklr Solutions?
Sprinklr Solutions offers competitive compensation packages designed to attract and retain top talent in the software product industry. Our philosophy emphasizes rewarding performance, innovation, and contributions to our customer-centric mission. Compensation is typically benchmarked against industry standards and includes a mix of salary, benefits, and growth opportunities.









