Experience
5 - 10 yrs
Salary (CTC)
₹20L - ₹30L
Job Location
Hyderabad, India
Vacancy
7
Designation
Senior Service Now Developer
Job Type
Not specified
Job Description
KEY RESPONSIBILITIES
- Implement and optimise Now Assist across ITSM, CSM, HRSD and platform workflows.
- Configure incident/case summarisation, AI Search, virtual-agent responses and knowledge generation.
- Build AI Agents using AI Agent Studio; design LLM topics and prompt configurations (Prompt Studio).
- Develop workflows, Flow Designer solutions, Business Rules, Client Scripts and Script Includes.
- Build integrations via REST/SOAP, IntegrationHub and MID Server.
- Monitor AI performance, accuracy, governance and compliance.
- Lead solution design workshops, architecture/design reviews and code reviews.
- Mentor developers, enforce ServiceNow best practices and development standards.
- Engage stakeholders and translate business requirements into scalable technical solutions.
REQUIRED SKILLS & EXPERIENCE
- ServiceNow Now Assist, AI Agent Studio, Prompt Studio, AI Search.
- Generative AI concepts, prompt engineering and LLM orchestration.
- Predictive Intelligence and Workflow Data Fabric (desirable).
- JavaScript, Glide API, Flow Designer and IntegrationHub.
- Upgrade-safe development and enterprise governance standards.
PREFERRED CERTIFICATIONS
ServiceNow CSA • ServiceNow CAD • ServiceNow Now Assist / Predictive Intelligence micro-certifications • ITIL 4 Foundation