Job Description
Service Head - Modular Furniture
Positions :
1) Bangalore (South India)
2) Delhi NCR (Delhi, Rajasthan & Haryana)
(Please specify your preferred location while applying)
Department: Service & Operations
Reporting To: Head Operations
Travel: Extensive travel (local + outstation) – mandatory
About the Role
We're looking for two Service Heads to lead regional service operations for a fast-growing modular furniture brand — one based in Bangalore, covering the entire South region and one based in Delhi NCR, covering Delhi, Rajasthan, and Haryana. This is a high-ownership role responsible for end-to-end service delivery, ensuring every installation is completed on time, to design standard, and to the customer's satisfaction.
What You'll Do
Service Operations & Execution
- Own end-to-end modular furniture installation operations across your assigned territory
- Ensure installations follow approved designs, technical drawings, and quality standards
- Conduct site visits to assess readiness, supervise execution, and resolve on-ground challenges
Customer & Stakeholder Management
- Be the primary escalation point for customer service and installation issues
- Keep customers informed with proactive, transparent communication on timelines
- Coordinate closely with sales, design, logistics, and installation teams for smooth handovers
Team Leadership
- Lead and monitor service engineers, installation teams, and external partners
- Allocate work, track productivity, and ensure SLA adherence
- Build a culture of accountability, safety, and customer-centricity
Complaint & Quality Management
- Own the complaint tracker — drive root cause analysis and permanent corrective action
- Cut down repeat complaints through process improvements and preventive controls
- Sign off on installations only when quality expectations are met
Process, Safety & Compliance
- Enforce installation safety norms and site regulations
- Spot process gaps and drive continuous improvement
- Maintain documentation for installations, handovers, and partner agreements
Travel & Site Supervision
- Travel regularly across your region, including outstation locations
- Run surprise audits and service reviews on active and completed sites
Who We're Looking For
- Proven experience as a Service Head / Operations Manager in modular furniture or interior fit-out
- Strong grasp of installation techniques, tools, and materials
- Comfortable reading design layouts, BOQs, and technical drawings
- Working knowledge of site safety regulations
- Strong leadership, decision-making, and client-facing communication skills
- Ability to manage multiple sites simultaneously under pressure
- Must be based in Bangalore or Delhi NCR (per the role applied for) and open to extensive travel, including outstation — non-negotiable
Why Join Us
- Lead service operations for a fast-growing modular furniture brand
- High-ownership role with direct impact on customer experience and brand reputation
- Multi-city exposure and direct interaction with senior leadership