Department: Service

Company: Gravton Motors

Key Responsibilities

Service Management

Oversee day-to-day operations of the service department, ensuring efficiency, quality, and timely execution.

Lead, mentor, and manage service teams to drive productivity and performance.

Develop and implement service strategies aligned with product launches and business goals.

Establish strong relationships with dealers, franchise partners, and service stakeholders.

Define, monitor, and improve key performance indicators (KPIs) related to service quality and customer satisfaction.

Training Development

Design and implement structured training programs for service technicians.

Develop service manuals, SOPs, and technical documentation for EV maintenance and troubleshooting.

Conduct hands-on training for diagnostics, repairs, and assembly/disassembly of EV components.

Maintain a centralized repository of training materials, tools, and operational procedures.

Technical Support Issue Resolution

Provide advanced technical support for complex service and field issues.

Collaborate closely with RD and manufacturing teams to resolve recurring technical challenges.

Oversee warranty claim processes and ensure compliance with internal policies.

Monitor vehicle performance in field operations and provide feedback for product improvements.

Service Execution

Ensure high-quality diagnostics, maintenance, and repairs of motors, batteries, wiring, and control systems.

Supervise pre-delivery inspections and ensure adherence to service standards.

Manage component replacement, assembly, and disassembly as required.

Enforce safety protocols and best service practices across all service activities.

Quality Assurance Compliance

Ensure strict compliance with safety standards and company SOPs.

Conduct periodic audits and quality checks of service operations.

Manage spare parts operations including inventory control, availability, and process optimization.

Requirements

bachelors degree in Mechanical Engineering, Electrical Engineering, or a related field.

7+ years of experience in automotive or electric two-wheeler service operations.

Proven leadership experience managing service teams and operations.

Strong analytical, diagnostic, and problem-solving skills.

In-depth knowledge of EV systems, components, and service workflows.

Excellent communication and stakeholder management abilities.

Ability to design and execute structured technical training programs.

Strong focus on customer satisfaction and continuous operational improvement.

Preferred

Prior experience in electric two-wheeler service ecosystems.

Exposure to dealership or service network management.

Experience working closely with RD and manufacturing teams.

Hands-on involvement in field testing and performance evaluation.

Service Head

Job Description