Experience
5 - 6 yrs
Job Location
Not specified
Vacancy
1
Designation
Customer Service Engineer
Job Type
ONSITE
Job Description
Job Purpose:
- To deliver prompt, effective, and high-quality technical support to customers by installing, commissioning, maintaining, and troubleshooting systems and equipment, ensuring minimal downtime, high customer satisfaction, and adherence to safety, quality, and service standards while coordinating closely with internal teams.
Responsibilities:
- Needs to extend technical support to region team on daily basis for reported problem resolution in timebound manner.
- Planning and co-ordination of timely preventive / breakdown visit with regional in charge and HQO team.
- Timely Report generation and signoff with customer.
- Timely payment collection.
- New business generation.
Educational Qualification:
Required
- B.E. / B.Tech / Diploma (Electrical / Electronics / Instrumentation)
Preferable
- Advanced degrees or certifications may be beneficial
Experience:
- 3 5 Years
Technical Skills/ Knowledge required:
- Must have knowledge on Terminal Automation System.
- Hands on experience on Trouble Shooting & Maintenance Various equipment like Batch Controllers, Mass Flow Meters, PD Meters, Digital Control Valve, Strainers, Loading Arm, Earthing Relay, Rack Monitors etc.
- Must have knowledge of Tank Farm Inventory Management systems of Emerson/HAIL/E&H etc.
- Basic knowledge of Networking & various communication protocol
- Basic knowledge of Computers and Microsoft tools.
- Basic knowledge of various PLCs, Fire alarm system, ROSOV, ESDs, MOV/DBBVs etc.
- Day to Day monitoring of systems and support on loading operations in case of any problem,
- Preventive & predictive maintenance of the system.
- Should have exposure for handling 4/5 members team
Soft Skills:
- Plan & Aligns
- Customer Focus
- Communicate effectively
- Strategic Mindset
- Action oriented
- Drive results