Engineer - Customer Service

We are looking for a skilled Engineer to join our Customer Service team in Assam. The ideal candidate will have a strong background in engineering and excellent customer service skills.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to products or services.
• Collaborate with internal teams to identify and implement solutions for customer complaints.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.
• Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

• Bachelor's degree in Engineering (B.Tech/B.E.) or equivalent.
• Strong understanding of technical principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Familiarity with customer service software and tools.
• Strong analytical and troubleshooting skills.

About Company

Jungheinrich India is a leading company in the industry, committed to providing exceptional customer service and support to its clients.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.