Experience
3 - 6 yrs
Salary (CTC)
₹3.9L - ₹5.7L
Job Location
Pune, India
Vacancy
2
Designation
Service Desk Engineer
Job Type
Not specified
Job Description
Role & responsibilities
- Manage and resolve incidents/service requests through ServiceNow or Jira.
- Provide L1/L2 support for Windows OS, Office 365, Outlook, VPN, and hardware issues.
- Monitor ticket queues and ensure SLA compliance.
- Perform user account management and password resets.
- Escalate complex issues to relevant teams and maintain documentation.
Preferred candidate profile
- 3-6 years of Service Desk/Desktop Support experience.
- Experience with ServiceNow or Jira ticketing tools.
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Good knowledge of Active Directory and networking concepts.
- Good communication and customer support skills.