Experience
2 - 3 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Service Desk Engineer
Job Type
ONSITE
Job Description
Whats for the Candidate:
- Responsibility for solving advanced technical issues and managing IT incidents.
- Opportunities for leadership and mentoring junior service desk engineers.
- Exposure to enterprise-level IT systems and infrastructure.
- Competitive salary and benefits package.
Key Responsibilities:
- Provide second-level support to end users, troubleshooting software, hardware, and network-related issues.
- Resolve escalated tickets from junior service desk engineers.
- Configure and maintain user accounts, permissions, and settings in Active Directory and other system management tools.
- Collaborate with IT teams to ensure systems are secure and functioning properly.
- Document troubleshooting processes and develop standard operating procedures.
Requirements:
- Strong understanding of operating systems (Windows, Linux, Mac), networking concepts, and hardware troubleshooting.
- Experience with ticketing systems and managing user accounts via Active Directory.
- Familiarity with common IT security practices and troubleshooting methodologies.
- Excellent problem-solving and customer service skills.
- Bachelors degree in computer science, IT, or a related field, with 2-3 years of experience in IT support or service desk roles.
No Referrers Available
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