Senior Manager - Technology - IT Operations/Support (Night Shift Lead)

Key Responsibilities:

• End-to-End Ownership of EOD/BOD: Manage the flawless execution of End-of-Day and Beginning-of-Day batch cycles using enterprise schedulers like Control-M or SOS Berlin, ensuring 100% completion before market open.
• Overnight Incident Command: Act as the primary authority for P1/P2 incidents, leading technical bridges and coordinating with cross-functional teams to resolve issues within a 1-hour MTTR (Mean Time to Resolve).
• Capital Markets Expertise: Apply deep domain knowledge of the Trade Lifecycle, including real-time trading, clearing, and settlement processes, to prioritize critical path system recoveries.
• Market Readiness Certification: Perform rigorous system health audits and build automation to formally certify "Market-Ready" status by 6:00 AM.
• SLA & Performance Governance: Maintain a 99.9% system availability target for overnight services, ensuring all incidents are acknowledged within a 5-minute response window.
• ITIL Process Leadership: Finalize comprehensive Root Cause Analysis (RCA) for all overnight glitches within 24 hours, adhering to ITIL 4 Service Management best practices.
• Shift Discipline & Roster Management: Lead the night shift technical team with strict operational discipline, managing rosters and ensuring seamless handovers to the day shift.
• Technical Debugging: Utilize knowledge of Java-based architectures and application logs to assist in rapid troubleshooting of complex software failures during the night cycle.
• Regulatory Compliance: Ensure all operational reporting and incident handling align with SEBI s technical glitch reporting frameworks and capital market safety standards.