Experience
5 - 7 yrs
Job Location
Hyderabad, India
Vacancy
1
Designation
Senior Manager Technology
Job Type
Not specified
Job Description
- Department Information Technology < LI>
- Location APAC IT Delivery Center < LI>
- Description < LI>
- About this Opportunity < LI>
- We are seeking a Senior Manager, Technology Operations to lead and scale global operations across enterprise identity, access, and collaboration platforms < LI>
- This role combines strong people leadership with deep technical credibility, enabling effective decision making during complex incidents and escalations < LI>
- In addition to owning operational excellence, this leader will actively participate in high severity technical escalations, guide teams through complex problem resolution, and partner with engineering and architecture teams to drive long term service stability < LI>
- Teams are primarily based in supporting a global workforce < LI>
- Role expectations < LI>
- Operations Leadership & Delivery < LI>
- Lead global operations teams supporting identity, access, and collaboration platforms < LI>
- Operate follow the sun support models with first and second shift coverage from < LI>
- Own operational outcomes across incident management, service requests, change execution, and platform reliability < LI>
- Serve as the senior escalation point for business critical service disruptions < LI>
- Technical Escalation & Decision Support < LI>
- Actively engage in high severity incidents and complex escalations, providing hands on technical guidance < LI>
- Support troubleshooting across identity, authentication, access, and collaboration services < LI>
- Make informed technical decisions under pressure, balancing risk, impact, and recovery speed < LI>
- Partner with senior engineers and architects on root cause validation and corrective actions < LI>
- Platform Operations Oversight < LI>
- Provide operational leadership across Microsoft Entra ID, Active Directory , Conditional Access, PIM, authentication and directory services, and Microsoft 365 collaboration platforms Exchange Online, SharePoint Online, Teams, Purview operational workflows < LI>
- Ensure operational readiness for platform changes, releases, and security initiatives < LI>
- Drive smooth transition of engineered solutions into stable BAU operations < LI>
- Identify recurring issues and influence engineering improvements based on incident trends < LI>
- Service Reliability & Problem Management < LI>
- Own major incident management, root cause analysis, and post incident reviews < LI>
- Drive problem management to reduce operational noise and repeat incidents < LI>
- Ensure effective monitoring, alerting, and escalation mechanisms < LI>
- Track and continuously improve availability, reliability, and service KPIs < LI>
- Governance, Risk & Compliance < LI>
- Ensure operational compliance with audit, risk, and regulatory requirement < LI>
- Oversee execution of access reviews, control validations, and remediation tracking < LI>
- Ensure adherence to established change and approval processes < LI>
- Partner with Security and Governance teams on operational controls < LI>
- People & Stakeholder Leadership < LI>
- Manage, coach, and develop operations managers, leads, and senior engineers < LI>
- Build strong technical depth within operations teams, not just process coverage < LI>
- Foster a culture of ownership, accountability, and continuous improvement < LI>
- Act as a trusted operational partner to Security, Architecture, Engineering, and Business stakeholders < LI>
- Communicate service health, risks, and improvement plans to leadership < LI>
- Manage vendor and partner engagements supporting platform operations < LI>
- What We're Looking For < LI>
- Bachelors degree in information technology, Engineering, or equivalent experience < LI>
- 1014 years of experience in enterprise IT with strong focus on platform operations and service ownership < LI>
- 5+ years of people management experience leading global or regional operations teams < LI>
- Strong hands on technical background in Microsoft centric enterprise environments < LI>
- Solid understanding of Microsoft Entra ID and Active Directory on prem and < LI>
- Authentication, access control, Conditional Access, MFA, and Privileged Identity Management PIM < LI>
- Microsoft 365 collaboration and productivity platforms Exchange Online, SharePoint Online, Microsoft Teams, M365 Purview < LI>
- Proven ability to engage deeply in technical escalations when required < LI>
- Experience running multi shift global operations < LI>
- Strong incident, problem, and change management expertise < LI>
- Excellent communication and stakeholder management skills < LI>
- Added Advantage Experience supporting large scale identity or collaboration platforms < LI>
- Background in or cloud first Microsoft environments < LI>
- Familiarity with ITIL based operational practices < LI>
- Experience working with security, audit, or regulated environments < LI>
- Applicant Privacy Policy < LI>
- Review our Applicant Privacy Policyfor additional information < LI>
- Equal Opportunity Statement < LI>
- Align Technology is an equal opportunity employer < LI>
- We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category < LI>
- Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire < LI>
- < LI> < UL> < DIV>