Experience
Up to 5 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Telephone Operator
Job Type
Not specified
Job Description
Key Responsibilities:
- Answer and direct incoming calls promptly and professionally
- Assist guests with inquiries, requests, and reservations
- Transfer calls to the appropriate hotel departments or personnel
- Record and relay messages accurately
- Maintain a polite, welcoming, and professional tone in all communications
- Support front office and administrative tasks as needed
- Follow hotel standards and protocols for guest communication
Required Skills & Soft Skills:
- Excellent English communication (verbal and written) and professional, hospitable demeanor
- Proficient in Microsoft Office, especially Excel, with strong organizational and multitasking abilities
- Ability to handle multiple calls efficiently while staying calm and patient under pressure
- Quick learner, proactive, and adaptable to changing tasks and shift schedules, including weekends and holidays
- Strong interpersonal skills and teamwork orientation, ensuring a seamless guest experience.
Qualifications and Eligiblity:
- Graduate (any discipline)
- Mumbai-based
- Feamale Candidates
- Below 25 years