Job Description
JD:
Experience
- 6- 9 Years of overall experience and 2+ years as Team Lead.
- Excellent Team management Experience
- Electronics Engineering background.
Role Brief :
- Customer Service Team Lead is responsible for managing daily customer service operations and staff to ensure service excellence and maximize new business opportunities.
- Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.
- Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
- Gratifies and astonishes customers with service excellence.
- Demonstrates knowledge, experience and understanding of distribution.
- Develops results-oriented customer service strategies.
- Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
- Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
- Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
- Supports and participates in company total quality process.
- Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
- Proficient typing and math skills including currency conversions and profit margins.
- Professional writing and presentation skills. PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software