Experience
1 - 5 yrs
Job Location
Noida, India
Vacancy
1
Designation
Customer Service
Job Type
ONSITE
Job Description
- Lead generation through queries on whatsapp
- Listen to customers concerns, issues and questions
- Resolve customers concerns and answer customers questions to your best ability
- Maintain a positive attitude and calmly respond to customers complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions
- Converting queries into sales
- Lead generation through orders pending in the cart
- Handling queries of customers