Experience
8 - 12 yrs
Salary (CTC)
₹2.4L - ₹3.3L
Job Location
Hyderabad, India
Vacancy
4
Designation
Customer Service
Job Type
ONSITE
Job Description
Roles and Responsibilities :
- Manage SAP Customer Service (CS) module, ensuring efficient processing of service orders, incidents, and requests.
- Coordinate with cross-functional teams to resolve complex issues related to software products and services.
- Develop and maintain documentation for CS processes, procedures, and workflows.
- Analyze data to identify trends and areas for improvement in the CS function.
Job Requirements :
- 8-12 years of experience in IT Services & Consulting industry.
- Strong knowledge of SAP Customer Service (CS) module.
- Proven track record in managing multiple projects simultaneously with minimal supervision.