Jewellery store Manager

Job Title: Jewellery Store Manager

Location: Rourkela | Puri | Jharsuguda
Qualification: Minimum Graduation
Experience: 38 Years (Jewellery Retail Preferred)
Salary: Negotiable

Key Responsibilities

• Manage the overall day-to-day operations of the jewellery showroom.
• Lead, motivate, and supervise the sales team to achieve monthly and annual sales targets.
• Ensure exceptional customer service and create a premium shopping experience for every customer.
• Monitor sales performance, conversion ratio, average billing value, and customer footfall.
• Maintain accurate inventory, stock movement, and display of gold, diamond, silver, and other jewellery products.
• Conduct regular stock verification and ensure adherence to inventory control procedures.
• Ensure strict compliance with company policies, security protocols, and audit requirements.
• Handle customer complaints professionally and ensure timely resolution to maintain customer satisfaction.
• Plan staff schedules, monitor attendance, and evaluate employee performance.
• Train and mentor sales associates on product knowledge, sales techniques, and customer handling.
• Coordinate with the commercial, warehouse, and purchase teams to ensure product availability.
• Monitor store expenses and optimize operational efficiency while maintaining profitability.
• Ensure visual merchandising standards are maintained as per company guidelines.
• Prepare daily, weekly, and monthly sales and operational reports for management review.
• Maintain compliance with billing procedures, cash handling, and jewellery valuation standards.
• Build long-term customer relationships and encourage repeat business through excellent service.
• Ensure the showroom is well-maintained, secure, and ready for business at all times.

Required Skills

• Strong leadership and team management abilities.
• Excellent communication and customer relationship management skills.
• Sound knowledge of jewellery retail operations and inventory management.
• Ability to achieve sales targets and drive business growth.
• Strong analytical, reporting, and problem-solving skills.
• Proficiency in MS Office and retail billing/ERP software.
• Ability to work under pressure and manage multiple responsibilities effectively