Store Manager

Role & responsibilities

Key Responsibilities

Sales & Business Development

• Achieve monthly, quarterly, and annual sales targets.
• Drive revenue through effective sales strategies and customer engagement.
• Monitor store KPIs such as sales conversion, average billing value, footfall, and customer retention.
• Plan and execute promotional activities and local marketing initiatives.
• Build long-term relationships with high-value customers.

Store Operations

• Manage day-to-day showroom operations efficiently.
• Ensure visual merchandising standards are maintained.
• Maintain cleanliness, ambience, and overall store presentation.
• Ensure smooth opening and closing of the showroom.
• Monitor store expenses and operational costs.

Team Management

• Recruit, train, mentor, and motivate the showroom team.
• Conduct daily briefings and performance reviews.
• Prepare staff duty rosters and manage attendance.
• Evaluate employee performance and recommend rewards or corrective actions.
• Foster a positive, disciplined, and customer-focused work environment.

Customer Service

• Deliver exceptional customer experience.
• Resolve customer complaints professionally and promptly.
• Ensure customers receive accurate product information and assistance.
• Encourage repeat business through relationship management.

Inventory & Asset Management

• Ensure accurate stock management and reconciliation.
• Conduct periodic inventory audits and stock verification.
• Monitor movement of jewellery, diamonds, and precious metals.
• Ensure safe custody of inventory and adherence to security procedures.
• Coordinate with procurement and warehouse teams for stock replenishment.

Cash & Financial Management

• Monitor billing operations and cash handling.
• Verify daily sales reports and cash reconciliation.
• Ensure proper documentation of transactions.
• Maintain financial accuracy and minimize operational losses.

Compliance & Administration

• Ensure compliance with company SOPs and statutory regulations.
• Maintain audit readiness and operational documentation.
• Coordinate with HR, Finance, and Head Office for smooth business operations.
• Ensure adherence to safety and security protocols.

Preferred candidate profile

Required Qualifications

• Graduate in any discipline (MBA in Retail/Marketing preferred).
• Minimum 2 to 5 years of experience as a Store Manager or Assistant Store Manager in the Jewellery Retail Industry.
• Proven experience in sales, operations, inventory, and team management.

Required Skills

• Strong leadership and people management skills.
• Excellent communication and customer relationship management.
• Sales-driven with strong business acumen.
• Knowledge of jewellery products, diamond grading, and precious metals.
• Inventory management and stock control.
• Cash handling and billing supervision.
• Problem-solving and decision-making abilities.
• MS Excel and retail billing software knowledge.
• Ability to analyze sales reports and business performance.
• High level of honesty, integrity, and professionalism.

Key Performance Indicators (KPIs)

• Achievement of sales targets.
• Customer satisfaction and repeat customer ratio.
• Conversion rate and average ticket size.
• Inventory accuracy and shrinkage control.
• Team productivity and retention.
• Audit compliance score.
• Store profitability.
• Staff training and development.

Compensation & Benefits

• Salary: Best in Industry
• Performance Incentives
• PF & ESI (as applicable)
• Paid Leave
• Career Growth Opportunities
• Employee Discounts (as per company policy)

This job description is aligned with the operational requirements of jewellery retail store management, including responsibility for sales, operations, customer service, inventory, and team leadership.