Hub Incharge

Role & responsibilities

Role - HUB Incharge (Executive/Senior Ex)- Last Mile Operations 

Grade - 5

Roles and Responsibilities:

• Accountable for overall Hub Operations as per operational standards.
• Ensuring Customers delight experience.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
• Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
• SOP Adherence always and compliance with Service Level Agreement.
• Maintain the cost per shipment (CPS) as per budget.
• Coordinate with respective departments and adhere to commercial and statutory compliance.
• Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly.
• Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
• Accountable for stock audit, reconciliation, and accuracy at any point of time.
• Has complete knowledge of PIN codes and routes assigned to the Hub.

Preferred candidate profile

What youll need:

• Min Graduation required.
• Candidate must have 1 to 4yrs in relevant industry (Logistics, SCM, E-commerce, Operations, etc.)