Manager-Operation

About Flipkart

Flipkart is committed to the cause of transforming commerce in India through our investments in made-

in-India technology innovations, customer-centric features and constructs, a diverse category landscape

and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150

million across 80+ categories, focus on generating direct and indirect employment and a commitment to

empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is

maximizing for our customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart

Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading

Payments Apps in India.

Our Commitment to Superior Customer Experience:

At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM,

we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to

understanding and exceeding customer expectations at every interaction. By prioritizing superior

customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive

to win the trust and loyalty of our customers at every single opportunity.

About the Role

At Ekart our continuous endeavor is to provide high quality experience to the customers by

increasing operational excellence. The purpose of this job role is to lead Cluster Managers/Area

Managers/Territory Managers through planning, organizing, controlling, coordinating and

coaching. The Regional Manager’s role is to ensure that operations costs of the region are

efficiently managed and that the assigned hubs are profitable. The standard operating

procedures are adhered by the operations teams of the region at all times.

About the Team

The Non Large, First and Last Mile Operations team is primarily responsible for the First Mile, Last Mile &

Reverse Pickups for Ekart Supply Chain [Non-Large]. Within the NL FLM team there is an ADM team which

focuses on alternate delivery channels of Flipkart as a brand among customers. Through Reach

Expansion Project, the goal is to reach every Indian home to provide a unique e-commerce experience in

the Flipkart way and further strengthen Flipkart’s Leadership position in India.

You are responsible for:

• Accountable for all Operations under the span and ensure profitability.
• Maintain the cost of operations as per budget in the region.
• Promptly & effectively manage customer escalations along with the support team.
• Always ensure SOP Adherence across the regions.
• Ensure availability of adequate and trained manpower at Hub and Region as per manpower and

business plan.

• Proactively identify gaps in operations and support processes that impact operations and take

preventive action.

• Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team across the

regions.

• Develop, mentor and motivate the team spread across locations to achieve higher goals.

Qualification

• B-tech or MBA (Preferred candidates from Tier I/II MBA institutes)
• 6+ years of experience in Courier/Supply Chain/Warehousing/Logistics Operations

To succeed in this role, you should have the following:

1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and

act on customer feedback to drive customer experience improvements, and the agility to adapt

strategies in real-time to meet evolving customer needs. 

2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of

touchpoints.

3) Success in this role is measured not only by individual performance but also by the ability to

contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-

Commerce organization.

Why work with us?

At Flipkart, we promise to maximize what you care about the most. You’ll get an opportunity to leave a

mark and create your own legacy, you’ll have freedom to experiment, learn and grow, you’ll get to work

with the best in our inclusive teams and experience our culture of care to ensure that you can focus on

doing your best work.

Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big

Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can

thrive.

We understand that your own aspirations and journeys are unique. So you choose what you want to

maximise, and we provide you the platform for it. Because when you maximise, we maximise.

Visit our career site to know more about what it means to work at Flipkart.

Being Yourself @ Flipkart

Flipkart respects and values differences. We are proud to be an equal opportunity employer and are

committed to promoting a diverse workplace culture where every individual is valued for who they are,

regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital

status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly

believe that when people with diverse identities and perspectives work together, we create the most value

– for our customers, our people, and society. We are committed to fostering a culture of inclusion and

belonging, where diverse teams innovate and excel every day.