Fraud Investigation Specialist

Key Responsibilities:

• Investigating suspected fraud across customer accounts, financial transactions, and digital lending channels.
• Speaking with customers to understand incidents, gather evidence, and determine customer liability.
• Conducting detailed Root Cause Analysis (RCA) to identify how fraud occurred and how similar incidents can be prevented.
• Reviewing transaction patterns, customer behaviour and data, device information, and system data to detect suspicious activity.
• Collaborating with Technology, Operations, Customer Support, Legal, and Risk teams to resolve cases efficiently.
• Preparing investigation reports that clearly document findings, recommendations, and case outcomes.
• Managing CIBIL suppression post investigation of declared fraud cases by coordinating with Bureau suppression team for loan suppression to safeguard impacted customers' credit history.
• Ensured regulatory compliance by managing RBI reporting through the CIMS portal and collaborating with the Legal team to facilitate timely Law Enforcement Agency (LEA) reporting and escalation handling.
• Identifying emerging fraud trends and recommending process improvements to strengthen fraud prevention.
• Maintaining accurate case documentation while ensuring complete confidentiality and regulatory compliance.

Eligibility Criteria:

• 1-6 years of experience in Fraud Investigation, Fraud Operations, AML, Risk Management, Banking, FinTech, NBFCs, or Financial Services.
• A Bachelor's degree in Commerce or any relevant discipline.
• Strong understanding of fraud investigation methodologies and financial crime risks.
• Working knowledge of KYC, AML, transaction monitoring, and regulatory compliance.
• Experience with fraud detection tools and Microsoft Excel.
• Excellent analytical, documentation, and communication skills.
• The ability to manage multiple investigations while maintaining accuracy and meeting deadlines.

Skills Required:

• Experience investigating fraud in banking, fintech, lending, payments, or e-commerce.
• Exposure to digital payment ecosystems and online fraud trends.
• Confidence working with large datasets and reporting tools.
• A proactive mindset with a passion for continuous improvement.