About Firstsource Solutions
Firstsource focuses on enhancing customer experience through technology and tailored support, optimizing business processes for global clients.
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 32,898+ Firstsourcers, we are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and The Philippines.
Vision
To be the leader in markets we choose to compete in and be recognized as the most trusted partner to our global clients. We will achieve this by simplifying complex business processes through cutting edge technology and industry leading people practices.
Mission
To shape the future of the BPM industry by leading the way in transformational technologies and capabilities. To constantly stay ahead of the curve in order to drive growth for customers, value for investors, enriching experience for employees and a positive impact for communities that we operate in.
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Frequently asked questions about Firstsource Solutions
What does Firstsource Solutions do?
Firstsource Solutions is a leading company in the BPO sector. It provides innovative solutions to clients across multiple industries globally.
Where is Firstsource Solutions headquartered?
Firstsource Solutions is headquartered in Mumbai, Maharashtra. The company operates across multiple locations in India and internationally.
How many employees does Firstsource Solutions have?
Firstsource Solutions employs 100001+ professionals worldwide. The company continues to grow and regularly hires across various functions and geographies.
When was Firstsource Solutions founded?
Firstsource Solutions was founded in 2001. Over the years it has grown into a globally recognised organisation in the BPO space.
Who is the CEO of Firstsource Solutions?
The CEO of Firstsource Solutions is Vipul Khanna. The leadership team is committed to driving innovation and employee growth.
Is Firstsource Solutions a good place to work?
Firstsource Solutions is widely regarded as a strong employer in the BPO sector. The company offers structured career paths, learning programmes, and a collaborative work environment.
What is the hiring process at Firstsource Solutions?
The hiring process at Firstsource Solutions typically includes an online application, aptitude or technical assessments, and multiple interview rounds. The process varies by role and experience level.
Does Firstsource Solutions hire freshers?
Yes, Firstsource Solutions actively recruits freshers through campus placement programmes and graduate hiring drives. Entry-level roles are available across technology, business, and operations functions.
What are the career growth opportunities at Firstsource Solutions?
Firstsource Solutions invests in employee development through structured learning platforms, mentorship programmes, and internal mobility. Employees can advance across technical, managerial, and leadership tracks.
What benefits does Firstsource Solutions offer to employees?
Firstsource Solutions offers a comprehensive benefits package that typically includes health insurance, paid leave, retirement benefits, and learning allowances. Specific benefits may vary by location and role level.