Job Description
Job Description: Desktop Support Engineer
Job Title: Desktop Support Engineer
Experience: 25 Years
Location: [Location]
Employment Type: Full-time
Job Summary
We are looking for a Desktop Support Engineer to provide technical support for end-user systems, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. The ideal candidate should have strong problem-solving skills and experience supporting Windows environments.
Key Responsibilities
Provide L1/L2 desktop support to end users.
Install, configure, and troubleshoot Windows desktops and laptops.
Diagnose and resolve hardware, software, printer, and peripheral issues.
Install, configure, and support Microsoft Office 365 applications.
Manage user accounts, passwords, and permissions in Active Directory.
Configure and troubleshoot Outlook, Teams, VPN, and email-related issues.
Support printers, scanners, and other office IT equipment.
Perform OS installation, upgrades, patch management, and software deployment.
Troubleshoot LAN/Wi-Fi connectivity and basic network issues.
Maintain IT asset inventory and documentation.
Handle incident and service requests through ticketing tools (ServiceNow, Jira, Freshservice, etc.).
Coordinate with vendors for hardware repairs and warranty support.
Ensure compliance with IT security policies and endpoint protection.
Required Skills
Windows 10/11 Administration
Microsoft Office 365
Active Directory & Group Policy (basic knowledge)
Outlook & Exchange support
Hardware troubleshooting (Desktop/Laptop)
Printer and peripheral support
Basic networking (TCP/IP, DNS, DHCP)
Remote support tools (AnyDesk, TeamViewer, Remote Desktop)
ITSM/Ticketing tools (ServiceNow, Jira, ManageEngine, etc.)
Preferred Skills
Knowledge of Microsoft Intune, SCCM, or Endpoint Manager
Basic understanding of Azure AD
Experience with antivirus and endpoint security solutions
ITIL Foundation certification (preferred)
Qualifications
Bachelor’s degree or Diploma in Computer Science, IT, or related field.
Certifications such as CompTIA A+, Microsoft Certified, or ITIL are an added advantage.