Customer Care Manager - Sales & Workshop

Lovely Autos is looking for Customer Care Manager - Sales & Workshop to join our dynamic team and embark on a rewarding career journey.

• This role involves managing customer interactions, addressing inquiries, ensuring satisfaction, and collaborating with sales and workshop teams to provide seamless service

Key Responsibilities:

• Customer Interaction:Interact with customers in person, over the phone, and through digital channels
• Address inquiries, provide information, and guide customers through the sales and workshop processes
• Sales Support:Collaborate with the sales team to understand customer requirements and preferences
• Provide support during the sales process, assisting customers with product/service selection and purchase decisions
• Workshop Coordination:Liaise with the workshop team to schedule service appointments and communicate timelines to customers
• Ensure a smooth workflow between sales and workshop activities
• Customer Satisfaction:Monitor customer satisfaction levels and implement strategies to enhance overall satisfaction
• Collect feedback and work with teams to address concerns or areas for improvement
• Service Quality Assurance:Implement and uphold service quality standards in both sales and workshop processes
• Conduct regular audits and assessments to ensure compliance with customer care policies
• Conflict Resolution:Address customer concerns and resolve conflicts promptly and effectively
• Collaborate with internal teams to find solutions and prevent recurrence of issues
• Training and Development:Provide training to customer-facing staff on effective communication, customer service skills, and product knowledge
• Foster a customer-centric culture within the organization
• Cross-Functional Collaboration:Collaborate with sales, marketing, and workshop teams to streamline customer communication and service delivery
• Participate in cross-functional meetings to align customer care strategies with overall business goals
• Sales and Workshop Reporting:Generate and analyze reports related to customer interactions, sales performance, and workshop service metrics
• Provide insights and recommendations based on the analysis