Experience
8 - 11 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Customer Care Manager
Job Type
ONSITE
Job Description
- Manage and supervise customer care staff to ensure high-quality service delivery.
- Develop and implement effective customer care strategies to enhance customer satisfaction.
- Handle customer complaints and resolve issues professionally and courteously.
- Collaborate with other departments to ensure seamless service delivery.
- Analyze customer feedback and suggest improvements.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Proven experience in customer care management or a related field.
- Excellent communication, problem-solving, and leadership skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and ability to maintain accuracy.
- Familiarity with customer relationship management software and systems.
- Ability to motivate and train team members to achieve exceptional performance.
