Experience
8 - 13 yrs
Job Location
Bhopal, India
Vacancy
2
Designation
Customer Care Manager
Job Type
ONSITE
Job Description
Role & responsibilities
- Lead overall After Sales Service Operations for the Assigned Region
- Timely & Effective resolution of Customer Complaints
- Monitoring Service Performance
- Customer Relationship & Satisfaction
- Region Service Team Management
- Develop and strengthen the dealer service network
- Drive Spare Part Business through dealers and Service Network
- Monitor customer Complaints and ensure closure within defined TAT
- Warranty Management
- Service Activities and Field Support
- Market Intelligence & Awareness