Experience
Up to 3 yrs
Job Location
Gurugram, India
Vacancy
1
Designation
Customer Care Executive
Job Type
Not specified
Job Description
Job Description
Roles & Responsibilities:
- Manage large number of incoming and outgoing calls
- Identify and assess the customer needs to achieve customer satisfaction
- Take orders from the customer over the calls
- Communicate and coordinate with other colleagues as and when necessary
- Acknowledge and resolve customer complaints within time limits, take follow ups
- Build sustainable relationships with customers through open and interactive communication
- Manage and update company database and customer relationship management systems (CRM)
Qualifications
Desired Qualifications:
- Excellent communication & presentation skills
- Good listening & problem-solving skills
- Good interpersonal & multi-tasking skills
- Ability to handle pressure and meet deadlines
- Any graduate/diploma with good knowledge of Word, Excel, Emails.
- Preference will be given to candidates with graduation in Biotechnology / Microbiology / pharmacy
- Preferred candidates from Gurgaon location