Executive - Customer Care

Key Responsibilities:

• Experience in International Voice Process is a must.
• Handle inbound and outbound customer queries via voice support.
• Resolve customer issues efficiently while ensuring a high level of customer satisfaction.
• Create, update, and assign support tickets using the CRM system.
• Escalate unresolved queries to the relevant teams and follow up for timely resolution.
• Assist customers with product-related troubleshooting and support.
• Educate customers about products and promote relevant offerings where applicable.
• Maintain accurate records of customer interactions and resolutions.
• Ensure adherence to quality, process, and service-level standards.

Desired Candidate Profile:

• Minimum qualification: 12th Pass / Graduate.
• 1 to 3 years of experience in an International Voice Process.
• Excellent verbal and written English communication skills.
• Strong problem-solving and customer-handling abilities.
• Proficiency in using CRM tools and ticketing systems is preferred.
• Candidates with immediate joining or up to 30 days' notice period will be preferred.
• Willingness to work in rotational shifts.