Customer Care Executive - Gurgaon Location

Job description

Profile Summary

The Customer Service Representative is responsible for delivering excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.

This role requires strong communication skills, empathy, and the ability to work effectively in a

fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Identify customer needs and offer appropriate solutions or alternatives.
• Understand product or service issues and escalate complex cases as needed.
• Maintain detailed and accurate records of customer interactions.
• Follow up to ensure customer issues are resolved satisfactorily.
• Collaborate with internal teams to address customer needs.
• Meet performance metrics, including response time, satisfaction scores, and resolution rates.
• Contribute to continuous improvement of customer service processes.

Qualifications

• Minimum graduate associate or bachelors degree preferred.
• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving and conflict-resolution skills.
• Patience, empathy, and a customer-centric mindset.
• Familiarity with CRM software and customer service tools is a plus.
• Ability to work in rotational shifts or weekends

Shift & working hours ( WFO)

6 days working, 1 rotational week-off

Female : Any 9 hours between 7 am and to 8 pm

Male : Any 9 hours between 24*7 any 9 hours

Additional Benefits:

Tailored training programs

Transparent career growth paths

Performance-based incentives

Supportive and collaborative work culture

How to Apply

Send your CV via WhatsApp to: 7559201031

chandarani.khoit@transcm.com