Experience
1 - 6 yrs
Salary (CTC)
₹3L - ₹4L
Job Location
Dehradun, India
Vacancy
3
Designation
Assistant Manager Quality
Job Type
Not specified
Job Description
Role & responsibilities
- Managing a team of quality auditors.
- Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards.
- Perform Pareto analysis and CSAT calculations to identify areas for improvement.
- Utilize QC tools such as 7QC, TNI, and other quality management tools.
- Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies.
- Collaborate with team members to resolve customer complaints and improve overall call calibration processes.
- Proficiency in quality monitoring tools and software.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
- Attention to detail and a commitment to quality.
- Problem-solving and critical-thinking abilities.
Share your resume on what's app - 7303443025 or email - ramesh.pal@isonxperiences.com