Experience
14 - 18 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Deputy General Manager Quality Assurance
Job Type
Not specified
Job Description
Roles and Responsibility
- Develop and implement comprehensive quality management strategies to ensure high standards of service delivery.
- Lead cross-functional teams to identify areas for improvement and drive process enhancements.
- Conduct regular audits and assessments to evaluate compliance with industry regulations and company policies.
- Collaborate with stakeholders to resolve quality-related issues and improve overall customer satisfaction.
- Analyze data and metrics to measure performance and inform quality improvement initiatives.
- Provide training and coaching to team members on quality procedures and best practices.
Job Requirements
- Proven experience in quality management, preferably in the CRM/IT Enabled Services/BPO industry.
- Strong understanding of quality frameworks and methodologies, such as Six Sigma or ISO.
- Excellent leadership and communication skills, with the ability to motivate and guide teams.
- Ability to analyze complex data sets and make informed decisions to drive business outcomes.
- Experience with quality management software and tools, such as QMS or audit management systems.
- Strong problem-solving skills, with the ability to think critically and creatively to resolve quality issues.