Experience
Up to 1 yrs
Job Location
Gurugram, India
Vacancy
1
Designation
Airport Representative
Job Type
Not specified
Job Description
Key Responsibilities
- Welcome and assist hotel guests at the airport in a warm and professional manner.
- Coordinate guest airport pick-up and drop-off arrangements.
- Verify guest details, flight information, and transportation schedules.
- Monitor flight arrivals and departures and coordinate transfers accordingly.
- Assist guests with luggage and guide them to the designated transportation.
- Maintain effective communication with the Front Office, Concierge, Transport, and other hotel departments.
- Handle guest queries and provide accurate information about the hotel and available services.
- Ensure all airport-related guest services are delivered according to hotel standards.
- Maintain proper records of airport movements, transfers, and guest requests.
- Coordinate with drivers and transport vendors to ensure timely service.
- Handle guest complaints professionally and escalate issues when required.
- Maintain a professional appearance and represent the hotel brand positively at all times.
Required Skills
- Excellent communication and interpersonal skills.
- Strong guest-service and hospitality orientation.
- Good knowledge of airport operations and local transportation.
- Excellent coordination and time-management skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Professional grooming and confident personality.
- Problem-solving and decision-making abilities.
- Good knowledge of English; additional languages will be an advantage.
- Basic computer and email skills.
- Ability to work in shifts, including weekends and holidays.
- Strong attention to detail and ability to work under pressure.
Preferred Qualifications
- Diploma/Degree in Hotel Management, Hospitality, Travel Tourism, or a related field.
- Previous experience in Front Office, Concierge, Airport Representative, Guest Relations, or a similar hospitality role is preferred.