Experience
1 - 4 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Sales Training Manager
Job Type
Not specified
Job Description
This role is responsible for building future-ready sales capability combining sales psychology, BFSI compliance, digital tools, and AI-assisted selling techniques.
You will ensure that every sales professional is trained not just to sell but to convert consistently and compliantly.
What You Will Do
- Design and institutionalise Sales CoE training frameworks covering the complete sales lifecycle from prospecting and discovery to objection handling, closing, and post-sale compliance aligned to BFSI products such as Credit Cards and Personal Loans.
- Own end-to-end new-hire readiness , ensuring agents achieve time-to-productivity benchmarks through structured onboarding, certification gates, and early-stage performance diagnostics.
- Drive continuous upskilling and behavioural transformation programs for existing sales teams, focusing on improving pitch quality, conversation depth, intent sensing, negotiation effectiveness, and ethical selling.
- Build AI-enabled sales playbooks including dynamic scripts, conversation prompts, objection-handling trees, rebuttal frameworks, and micro-learning nudges designed to augment human intelligence and improve real-time decision-making.
- Translate sales analytics and QA insights into targeted training interventions , using data such as pitch-to-conversion ratios, talk-time effectiveness, drop-off points, and objection frequency.
- Measure and demonstrate training ROI by tracking conversion uplift, quality scores, compliance adherence, productivity improvement, and reduction in rework or leakage.
- Work closely with Sales QA and Operations teams to close the loop between training, execution, and outcomes ensuring learning content continuously evolves based on ground-level realities.
- Embed best-in-class sales practices and governance standards across the Sales CoE, ensuring consistency, compliance, and scalability across voice and digital channels.
- Act as a capability transformation partner to sales leaders coaching managers on how to reinforce learning on the floor and sustain behavioural change beyond the classroom.
Skills & Technical Skills
Skills
- BFSI sales training (Credit Cards / PL)
- Adult learning & facilitation
- Coaching & performance transformation
- Sales psychology & persuasion techniques
Technical / Certification
- Lean Six Sigma (Green / Black Belt mandatory)
- Train-the-Trainer certified
- Exposure to LMS, digital learning tools
- Understanding of AI-assisted training (preferred)
Why Join Armsoft
- Shape how modern sales teams are built
- Work on AI-augmented training models
- Direct impact on conversion & revenue outcomes
This role directly shapes how sales professionals perform, convert, and grow by blending human skill, digital fluency, and AI-assisted intelligence.
At Armsoft , we are not building a call centre.We are building India s most intelligent Sales Centre of Excellence where humans perform at AI-level excellence, powered by AI .
If you are a builder, transformer, and constant learner , this is where your career accelerates.