Territory Collection Manager

JOB DESCRIPTION
Basic InformationPosition TitleTerritory Debt Recovery ManagerGrade/LevelO1DepartmentDebt ManagementLocation Organizational RelationshipsPosition reporting toArea Debt Recovery ManagerNo. of Direct Reports Job PurposeThis position is responsible to drive collections in the respective territory (s) and ensure sustainability of the business through timely collection & recoveryKey ResponsibilitiesManagerial Responsibilities

• Recruitment & training for the collections team for effective collections & recovery
• Review the activities of the collections teams operating in different areas on a daily basis; ensure collectors are productive and efficient
• Ensure adherence to collection processes in the territory, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices

Functional Responsibilities

• Allocation of accounts to collectors / agencies, monitoring their performance on a daily basis
• Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents
• Conduct regular filed visits for handling customer grievances & provide required assistance; ensure on-time collection / repossession

Job RequirementsQualifications

• Graduate

Experience

• 5 years of experience in handling collections

Functional Competencies

• Ability to work with integrated systems used for tracking & monitoring collections
• Operational execution

Behavioral Competencies

• Relationship Management (critical for retaining key customers)
• Strong communication and interpersonal skills