Experience
2 - 5 yrs
Salary (CTC)
₹5.2L - ₹5.8L
Job Location
Sahibzada Ajit Singh Nagar, India
Vacancy
1
Designation
Team Lead Operations
Job Type
ONSITE
Job Description
Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in customer service, with excellent communication and leadership skills.
Roles and Responsibility
- Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and provide insights to enhance the overall customer experience.
- Collaborate with other teams to resolve complex issues and improve overall performance.
- Train and coach new hires to ensure they meet performance expectations.
- Monitor and report on key performance indicators to identify areas for improvement.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and technology is an added advantage.