Job Description
Company Overview
Reliance Retail is India's largest, fastest-growing, and most profitable retailer with a diversified omni-channel presence through integrated store formats, digital platforms, and new commerce. Founded in 2006, the company serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, advanced technology infrastructure, and a large workforce, Reliance Retail continues to drive innovation in the retail industry.
Job Title
Store Manager
Function: Store Operations
Value Stream: Retail Operations
Employment Type: Full-Time, Permanent
Industry: Retail
Department: Fashion & Lifestyle
Location: Ahmednagar - Maharashtra
Job Summary
We are looking for an experienced Store Manager to oversee end-to-end store operations, drive sales performance, ensure operational excellence, and lead high-performing teams. The role is responsible for achieving business targets while delivering an exceptional customer experience and maintaining compliance with company standards and statutory requirements.
Key Roles & Responsibilities
1. Business Strategy & Store Operations
- Achieve revenue, gross margin, and Annual Operating Plan (AOP) targets.
- Drive overall store profitability and operational efficiency.
- Ensure 100% implementation and adherence to Standard Operating Procedures (SOPs).
- Monitor and control inventory levels and minimize shrinkage.
- Ensure compliance with Mock Shop guidelines and statutory requirements.
- Track market trends and competitor activities to improve business performance.
- Lead and manage store teams to achieve operational excellence.
2. Financial Planning & Budget Management
- Deliver Annual Operating Plan (AOP), Gross Margin, and Sales Per Square Foot (SPSF) targets.
- Improve profitability by increasing margins and optimizing operating expenses.
- Control inventory losses and shrinkage.
- Increase Average Transaction Value (ATV) and customer spend.
- Monitor financial performance through regular business reviews and action plans.
3. People Management
- Build, develop, and lead high-performing store teams.
- Manage employee performance and control attrition.
- Optimize manpower planning across departments.
- Conduct functional and behavioral training programs.
- Enhance product knowledge and brand differentiation among associates.
- Keep teams updated on new products, merchandising standards, presentation techniques, and selling skills.
4. Policies, Processes & Compliance
- Ensure complete implementation and adherence to SOPs across all departments.
- Drive key operational KPIs including Available to Ship (ATS) and Conversion.
- Review Mystery Shopping findings and implement corrective actions.
- Maintain statutory, safety, and operational compliance.
- Ensure process discipline and continuous operational improvements.
Key Performance Indicators (KPIs)
- Revenue Achievement
- Gross Margin
- Annual Operating Plan (AOP)
- Sales Per Square Foot (SPSF)
- Inventory Control
- Shrinkage Reduction
- Average Transaction Value (ATV)
- Available to Ship (ATS)
- Conversion Rate
- SOP Compliance
- Statutory Compliance
- Employee Attrition
- Customer Satisfaction
Key Stakeholder Management
Internal
- Store Team & Subordinates
- Customer Sales Associates (CSAs)
- Housekeeping Team
- Support Functions
- Security & Loss Prevention Team
- Cross-functional Business Teams
External
- Vendors
- Brand Supervisors
- External Business Partners
Education & Experience
Education
- Bachelor's Degree (Any Graduate)
Experience
- Minimum 5 years of relevant experience in Retail Store Operations.
Functional Competencies
- Retail Store Operations
- Business & Financial Planning
- Inventory Management
- Sales Performance Management
- SOP & Process Compliance
- Customer Centricity
- Advanced Excel Knowledge
- Numerical & Analytical Skills
- Ability to work under pressure
Behavioral Competencies
- Strong Communication Skills
- Leadership & Team Management
- Analytical Thinking
- Presentation Skills
- Problem Solving
- Decision Making
- Planning & Execution
- Stakeholder Management
Career Progression
Possible Next Role: Cluster Manager