Store Manager - Tanishq

Role Overview:
The Store Manager (Jewellery) is responsible for overseeing all store operations, ensuring excellent customer experience, driving sales, maintaining inventory accuracy, and managing a high-value product environment with strong focus on security and compliance.

Key Responsibilities:

• Manage end-to-end daily operations of the jewellery showroom
• Achieve monthly and annual sales targets and improve store profitability
• Deliver premium customer service and ensure a luxury shopping experience
• Handle high-value customer interactions, billing, and closing sales
• Supervise gold, diamond, and precious stone inventory with strict accuracy
• Ensure proper stock display, visual merchandising, and showroom presentation
• Lead, train, and motivate sales executives and support staff
• Monitor cash handling, billing accuracy, and transaction security
• Maintain showroom security procedures and compliance standards
• Coordinate with head office for stock, marketing, and reporting
• Handle customer complaints, repairs, exchanges, and after-sales service
• Ensure adherence to audit processes and company policies

Requirements:

• Bachelors degree (preferred)
• 6 to 15 years of experience in retail, preferably jewellery or luxury retail
• Strong sales and customer handling experience in high-value products
• Good knowledge of gold, diamond, and jewellery product categories
• Excellent leadership and team management skills
• Strong communication and negotiation skills
• High integrity and attention to detail (critical for jewellery retail)
• Ability to work in a target-driven and premium retail environment

Preferred Skills:

• Experience with jewellery billing/POS systems
• Knowledge of hallmarking and basic gold/diamond grading
• Strong customer relationship management
• Problem-solving and conflict resolution skills
• Team Handling