Experience
4 - 6 yrs
Salary (CTC)
₹4L - ₹5.2L
Job Location
Not specified
Vacancy
1
Designation
Senior Technical Support Engineer
Job Type
ONSITE
Job Description
We are looking for a highly skilled and experienced Sr. Technical Support Engineer to join our team at SISL Infotech Pvt. Ltd. The ideal candidate will have a strong background in technical support and a passion for delivering exceptional customer service.
Roles and Responsibility
- Provide timely and effective technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
- Develop and maintain comprehensive knowledge of products and services.
- Analyze customer feedback and suggest improvements to the support process.
- Participate in training and development programs to enhance skills and expertise.
Job Requirements
- Strong understanding of technical support principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Proficiency in using various software applications and tools.
- Strong analytical and troubleshooting skills.
- Experience working with customers and providing excellent customer service.