Experience
6 - 7 yrs
Job Location
Central Remote, Remote
Vacancy
1
Designation
Senior Technical Support Engineer
Job Type
ONSITE
Job Description
Nagarro Software Pvt. Ltd is looking for Senior Engineer, Tech support to join our dynamic team and embark on a rewarding career journey
- Issue Resolution: Provide timely and effective technical support to end-users, addressing hardware, software, or network-related issues
- This may involve diagnosing problems, identifying root causes, and implementing solutions
- Customer Assistance: Interact with customers or end-users to gather information about technical issues and guide them through troubleshooting steps
- Troubleshooting: Use diagnostic tools, knowledge bases, and problem-solving techniques to identify and resolve technical problems
- This may involve remote support or on-site assistance
- Documentation: Maintain records of customer interactions, including issues reported, solutions provided, and any relevant documentation or reference materials
- Product Knowledge: Stay up-to-date with the features, specifications, and functions of the products or systems being supported to provide accurate and effective assistance
- Hardware and Software Support: Offer support for both hardware (eg, computers, printers) and software applications (eg, operating systems, productivity software)
- Escalation: Escalate complex or unresolved issues to higher-level technical support or development teams and follow up to ensure prompt resolution
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